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Customer Service

PRIVACY POLICY

 

Data safety is at high priority and this Privacy policy is issued by

CUSTOMMADE A/S

Dampfærgevej 3, 3rd floor

2100 Copenhagen Ø

Denmark

Telephone: +45 35 82 30 00


E-mail: customerservice@custommade.dk

VAT no. DK25857194

 

Hereinafter referred to as “CUSTOMMADE”, "us" or ”we”, and applies to customers and users of our online services, meaning the CUSTOMMADE.dk website, our mobile website and our mobile application.

If you are applying for a position at CUSTOMMADE this policy is not applicable.

 

CUSTOMMADE works to ensure that your privacy is protected when using our online services. We therefore have a policy setting out how your personal data will be processed and protected in accordance with applicable Danish legislation.

 

HOW DO WE USE YOUR PERSONAL DATA?

In providing your personal details, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We use your data for the following purposes:

 

  • To create your personal account at CUSTOMMADE (e.g. your name and email address)
  • To process your orders via our online services (e.g. your name, address, date of birth and bank details)
  • To send text message notifications of delivery status (e.g. your mobile phone number)
  • To send you marketing offers such as newsletters (e.g. your email address, your name and your postal address) if you have subscribed to our newsletter.
  • To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
  • To answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in competitions arranged online (e.g. your email address, name, home address and telephone number)
  • To manage your account by carrying out credit checks (e.g. name, address, date of birth)
  • To analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required to by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

 

WHAT ARE YOUR RIGHTS?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.

 

Every six months, you have the right to request written documentation on the personal information we have about you in our account files. To request this document please write to CUSTOMMADE Customer service. You can withdraw your consent to us using the data for marketing purposes (i.e. sending newsletters or offers) at any time. You can contact us either by sending a letter to CUSTOMMADE Customer Service, Dampfærgevej 3, 3rd floor, 2100 Copenhagen Ø, Denmark or by sending an email to customerservice@custommade.dk.

 

WHO HAS ACCESS TO THE DATA?

We never pass on, sell or swap your data to third parties for marketing purposes outside CUSTOMMADE. Data that is forwarded to third parties, for example shipping agents in connection with the delivery of goods, is only used to meet CUSTOMMADE’s commitments to you.

CUSTOMMADE may also supply your personal details to organisations such as credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.

Your persona infomations may also be transferred to the U.S. in some cases (newsletter platform). The commission has decided that the safety level is adequate. 

 

HOW DO WE PROTECT YOUR DATA?

We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. At CUSTOMMADE we protect your data using encryption. Secure Sockets Layer (SSL) is a function that encrypts all information sent between buyer and seller.

It is always possible to withdraw your consent to us using your informations through newsletters by unsubscribing the emails directly or by contacting us via 

Telephone: +45 35 82 30 00


E-mail: customerservice@custommade.dk

 

CARD PURCHASES

To make card purchases with us as secure as possible, all information is sent in encrypted form using SSL. This means that the information is passed through a secure connection in which external parties cannot read your card details.

 

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security.

 

When you pay by card, we reserve the right to carry out an identity check.

 

COMPLAINTS

In addition to your right of withdrawal, you may be covered by a statutory guarantee of conformity for goods in case of defects, delayed delivery and/or products that do not fit the purchase order, as provided in the Danish Sales of Goods Act (“Købeloven”) or similar legislation in the country where delivery is made.

 

If you want to exercise your warranty, or if you otherwise wish to complain about your purchase you have several options:

You can write an e-mail to us at the following address: customerservice@custommade.dk.

You can file a complaint with the Danish Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, DK-2500 Valby, Denmark. You can complain to the Center for Complaint Resolution through their website at http://www.forbrug.dk (danish).

You can use the Commission's online complaint portal for the filing of a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints submitted here - http://ec.europa.eu/odr. During filing of a complaint you must specify our e-mail address customerservice@custommade.dk.