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Customer Service

 

RETURNS & REFUNDS

 

HOW TO RETURN YOU ORDER:

We gladly accept returns within 14 days from you receiving your order.
Returns are at your own expense.
Please make sure not to remove the hangtags on the items you wish to return.
To return your purchase, follow these easy steps: 

 

  1. Pack the products you wish to return. You can easily reuse the box the items were sent in for the return.
  2. Fill out the enclosed return note and enclose it in the shipment. It is important that the return note is enclosed in order for us to identify and process your refund correctly.
  3. Send the package to:

    CUSTOMMADE A/S
    c/o Link Logistics
    Vallensbaekvej 51-53
    2605 Broendby
    Denmark 

 

  1. Please note that the returned package must be send directly to the address above as we are not able to pick up the package at any parcel shops.
  2. We aim to process a refund within 14 days of receiving the returned package. The amount will be refunded to the credit card of which the items were purchased.

 

Please note that we do not take responsibility for items lost when shipping back. We therefore recommend for your own safety that you keep the postage receipt with the tracking number.

 

RETURN POLICY

Once your return has been received and it complies with our returns policy as stated below, you will receive a return confirmation on email and we will refund you by your original payment method.

We strongly advise all customers to check garments thoroughly upon delivery before removing any attached hangtags and before disposing of any original packaging;

Items must be returned

  •     unworn
  •     unwashed
  •     undamaged
  •     unused
  •     and with their unbroken original hangtags.

 

You are more than welcome to try on the clothes and footwear, but please take care not to mark the soles or damage the shoe box.

Footwear and accessories must be returned with the original boxes and dustbags provided and inside a protective shipping box. If the item comes with a security hangtag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.

We recommend that you return items in their original packaging to ensure the necessary protection when in transit. If you return part of your order, we do not refund the shipping cost. However, if you return the whole order we do refund the shipping fee as well. 

  

Make sure not to remove the hangtags on the items you wish to return. We only accept your returned item if the hangtag is attached and the item is unused, unwashed and unworn.

 

 

REFUND

After we have received your returned items, you will be issued the appropriate refund. We aim to process your refund within 14 days of receiving your parcel. You will receive an email as soon as your returned order has been processed and the amount refunded.

After you have received the email, please allow up to 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative method of refunding your order.

 

PLEASE NOTE THAT DURING SALE PERIODS REFUNDS MAY TAKE A LITTLE WHILE LONGER. However we do aim to still manage refunds within 14 days from receiving the parcel. 

 

 

UPS CONTACT INFORMATION

If you wish to return using UPS please see the contact information below. We recommend you arrange your pick-up within 7 days to make sure it arrives at our warehouse in due time.  

FINLAND

United Parcel Service Finland          

Niittytie 23

01300 Vantaa 

Finland

 

Customer Service Tel.: 

09 2311 3406

 

SWEDEN

United Parcel Service Sweden  

Elektronikhöjden 5

175 43 Järfälla 

Sverige

 

Kundtjänst tel.:

077-662 20 77

 

NORWAY 

UPS Norway AS

Ulvenveien 75b

0581 Oslo 

Norge

 

Kundeservice: 

800 33470

 

GERMANY          

Deutschland Inc. & Co. OHG

Görlitzer Straße 1

41460 Neuss 

Germany

 

Customer Service Tel.: 

01806 882 663 

 

GREAT BRITAIN

UPS UK

Forest Road

Feltham

Middlesex TW13 7DY

United Kingdom

 

Customer Service Tel.: 

03457 877 877  

 

SPAIN

UPS Spain

Vía de los Poblados, 1 - Edificio Alvento 2

28033 Madrid Spain

 

Customer Service

Tel.: 902-88-88-20

 

BELGIUM

UPS Belgium

Woluwelaan 156

1831 Diegem Belgium

 

Customer Service

Tel.: 078-250-877

 

THE NETHERLANDS

UPS Nederland

Zandsteen 22

2132 MR Hoofddorp

 

Customer Service

Tel.: 0900 2255 877

 

PLEASE NOTICE: Tax and duties may not be refundable to Non-EU customers wishing to return items.