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At Custommade, we strive to make your shopping experience smooth and secure. Below, you will find the terms related to payment on our webshop.

We accept the following payment methods:
Visa
Mastercard
American Express

Other local payment methods, where applicable

Your payment will be processed securely, and we ensure that all payment information is encrypted and handled in accordance with the highest security standards.

When you place an order, your payment will be authorized, but the amount will not be charged until your order is shipped. In the event of any issues with your order (e.g., out-of-stock items), the authorized amount will be released immediately.

Payments will be processed in the local currency of the country you are ordering from. The exact amount charged will depend on the exchange rate and any fees applied by your bank or payment provider.

Prices include VAT for customers within the EU. For customers outside the EU, local taxes and import duties may apply, which are the responsibility of the customer.

If your payment is declined, please check with your bank or payment provider to ensure there are no restrictions on your card. For further assistance, feel free to contact our customer service at customerservice@custommade.dk.

Refunds for returned items will be processed back to the original payment method. Please allow up to 14 business daysfor the amount to appear in your account, depending on your bank or payment provider.

All payments are processed via secure payment gateways that comply with industry standards for safety and encryption. Custommade does not store any payment card information.

For any questions or issues related to payment, please contact us
at customerservice@custommade.dk. Thank you for choosing Custommade